Returns Policy | Ama Flora Bhubaneswar

1. Our promise

100% fresh on arrival. If anything is damaged, wrong, or below our standard, WhatsApp us a photo within 2 hours of delivery and we’ll refund or replace — no questions, no back-and-forth.

2. Eligible for refund or replacement

Flowers delivered damaged or wilted on arrival
Wrong arrangement delivered
Significant quality issues with the cut or tie
Delivery not attempted on the scheduled date
Missing items from a multi-item order

3. Not eligible

Natural wilting after 4–6 days (normal for fresh flowers with proper care)
Damage caused by the recipient after delivery
Incorrect delivery address provided by the buyer
Orders refused or unclaimed after a 90-minute rider hold
Change of mind after successful delivery

4. How to report an issue

Within 2 hours of delivery — WhatsApp +919876543210 with your order ID and a photo.
Our quality team reviews the case within 2 working hours.
Resolution — approved refunds land in 5–7 working days to the original payment method. Replacements are delivered the same evening or the next morning.

5. Reporting window

All quality issues must be reported within 24 hours of delivery, with photo evidence. Beyond that, natural wilting has usually begun and we can’t reliably distinguish it from a quality issue.

6. Contact